Is there water behind or under this surface? Let me use my moisture detector.
When SERVPRO receives a call for a water loss there are important questions that we need to ask. Where is the water coming from? When did this happen and how long has it been there? What areas has the water affected? Have you called a plumber and has the company come out yet? These are a few examples. Before SERVPRO can do their job, the plumber needs to come in and rectify the location of the problem first. Once the plumbing has been fixed. SERVPRO comes in and not only cleans but also checks to see if the water is in the walls or floor or any area that would cause water to hide itself in. In this picture our technician used a handheld moisture detector. It is in the red, which indicates there is water under the wood floor and tile. When water has seeped under a floor, you can’t dry it. The floor needs to be removed to dry underneath that surface. Or drywall may need to be removed along with insulation. These detectors can read moisture through wood, timber, drywall, roofing, plaster, brick and tile.